General Terms and Conditions of Sale

Introduction

These General Terms and Conditions of Sale (hereinafter referred to as the "GTC") are intended to govern the contractual relationship between Devoro Srl (hereinafter referred to as the "Seller") and any person who intends to make a purchase (hereinafter referred to as the "Customer") on the website https://devoro.shop/ (hereinafter referred to as the "Website").

For any questions regarding the GTC or the Privacy Policy, the Customer may contact customer service at the following email address: info@devoro.it.

1. Acceptance of the GTC

By using https://devoro.shop/ or placing an order on it, the Customer agrees to be bound by these GTC and the Privacy Policy, without restriction or reservation.

Before placing an order, the Customer must check the box "I declare that I have read and accepted the General Terms and Conditions of Sale and the Privacy Policy".

2. Severability

The cancellation of a clause of the GTC shall not affect the validity of the GTC as a whole.

3. Modification of the GTC

The Seller reserves the right to modify these GTC at any time; the modifications will take effect, where applicable, from their publication on https://devoro.shop/. The new GTC shall apply to any new order.

4. Intellectual Property

The content of the website https://devoro.shop/ (logo, texts, trademarks, images, videos) is the intellectual property of the Seller. Any reproduction, in whole or in part, is prohibited without the express prior authorization of the Seller.

5. Availability of Products

Any order on https://devoro.shop/ is subject to the availability of products. In case of unavailability after the order has been placed, the order will be cancelled and the Customer will be notified at the email address provided when placing the order. The Seller reserves the right to withdraw its products from https://devoro.shop/ or to modify any information or illustration at any time.

The description of the products on https://devoro.shop/ does not constitute a binding document. The Seller cannot therefore be held responsible in case of differences that do not affect the essential characteristics of the products.

6. Prices and Shipping Costs

The prices displayed on https://devoro.shop/ are in EUR € but do not include shipping costs. Shipping costs will therefore be added to the total amount due by the Customer, if applicable under Article 7.

The Seller reserves the right to modify its prices at any time. In this case, price changes will only apply to future orders and not to orders already in progress.

In case of a pricing error, the Seller reserves the right to rectify it and will inform the Customer as soon as possible, by email to the address provided by the Customer, to propose to him to carry out the transaction at the correct price or to cancel the order.

7. Costs and Methods of Delivery

Subject to availability (see previous article 5), the Seller undertakes to deliver the Customer's order within 30 days of the order confirmation received at the email address provided by the Customer.

It is the Customer's responsibility to check the status of his products and the conformity of his order upon delivery. In case of non-conformity, the Customer is required to contact customer service at the following email address: info@devoro.it

At the time of order, the Customer must choose the preferred delivery method from those offered on https://devoro.shop/. Delivery costs can be consulted on the carriers' websites.

8. Methods of Payment

The available means of payment are those indicated on the Website at the following address https://devoro.shop/.

The Seller reserves the right to modify this list at any time, without affecting orders in progress.

9. Formation of the Contract

By placing an order on https://devoro.shop/, the Customer guarantees that he/she is at least 18 (eighteen) years old and has the legal capacity to enter into a contract.

The Customer guarantees that he/she is a professional making a purchase in the course of his/her business activity. These GTC are intended for professionals acting exclusively for purposes that fall within the scope of their professional activity. It is expressly recalled that the GTC are applicable only to sales made to professional buyers acting for purposes that fall within the scope of their professional activity; therefore, there is no right of withdrawal.

To place an order, the Customer confirms his/her cart and proceeds to payment pursuant to article 7 above. The sales contract is concluded between the Customer and the Seller only upon receipt by the Customer of an order confirmation email, at the email address provided by the Customer.

It is the Customer's responsibility to verify the accuracy of the contents of his/her order before confirming his/her cart and proceeding to payment. The Customer may modify his/her cart before confirming it and proceeding to payment for his/her order.

10. Order Refusal

The Seller reserves the right to refuse any order.

11. Transfer of Ownership

The products ordered remain the property of the Seller until payment of the price of the order and shipping by the Customer.

The transfer of risks takes place from the moment of delivery of the order to the Customer.

12. Legal Warranty

In case of non-conformity of the order at the time of delivery, the Seller complies with its obligations in terms of legal warranty. The Customer may contact customer service pursuant to article 7 above. The Customer must exercise his/her legal warranty within 2 months from delivery of the order. He/she may request from customer service the replacement of the non-compliant order or the return of the order and the refund of the price of the defective products. In case of return, the Customer must expressly inform the Seller and return the order in its entirety, in its original conditions and in the original undamaged packaging, with all accessories delivered.

13. Hidden Defects

The Customer may contact customer service pursuant to article 11 above if, at the time of delivery, defects are found in his/her order that make the products unsuitable for their intended use. The Customer may therefore request a price reduction from customer service or return his/her order for a refund of the price of the defective products. In case of return, the Customer must expressly inform the Seller of his/her withdrawal and return the order in its entirety, in its original conditions and in the original undamaged packaging, with all accessories delivered.

14. Right of Withdrawal

In accordance with Article 52 of the Italian Consumer Code, the Customer has the right to withdraw from the order without providing any reason within fourteen (14) days from the date of receipt of the same.

In the case of orders containing multiple goods delivered separately over a defined period, the period runs from the receipt of the last good or batch or the last piece. If the deadline falls on a Saturday, Sunday, or public holiday, the withdrawal period is extended to the next working day.

However, pursuant to Article 59 of the Italian Consumer Code:

"1. The right of withdrawal referred to in Articles 52 to 58 for distance contracts and off-premises contracts is excluded in relation to:

a) service contracts after the full performance of the service if the performance has begun with the consumer's express consent and with the acceptance of the loss of the right of withdrawal following the full execution of the contract by the professional; b) the supply of goods or services whose price is linked to fluctuations in the financial market that the professional is unable to control and which may occur during the withdrawal period; c) the supply of goods made to measure or clearly personalized; d) the supply of goods that risk deteriorating or expiring rapidly; e) the supply of sealed goods that are not suitable for return for reasons of hygiene or health protection and have been opened after delivery; f) the supply of goods which, after delivery, are, by their nature, inseparably mixed with other goods; g) the supply of alcoholic beverages, the price of which was agreed upon at the time of conclusion of the sales contract, the delivery of which can only take place after thirty days and the actual value of which is subject to fluctuations on the market that cannot be controlled by the professional; h) contracts in which the consumer has specifically requested a visit from the professional for the purpose of carrying out urgent repairs or maintenance. If, on the occasion of such a visit, the professional provides services in addition to those specifically requested by the consumer or goods other than spare parts necessary to carry out the maintenance or repairs, the right of withdrawal applies to such additional services or goods; i) the supply of sealed audio or video recordings or sealed computer software that have been unsealed after delivery; j) the supply of newspapers, periodicals and magazines, with the exception of subscription contracts for the supply of such publications; k) contracts concluded at a public auction; l) the supply of accommodation for non-residential purposes, transport of goods, car rental services, catering services or services relating to leisure activities where the contract provides for a specific date or period of performance; m) the supply of digital content not on a material carrier if the performance has begun with the consumer's express consent and his acceptance of the fact that in such a case he would have lost the right of withdrawal."

In the event of withdrawal, the Customer will receive a refund of his order, excluding any shipping costs for the return, using the same payment method used by the Customer for the purchase of the products, under the conditions set out in the following article 13. The refund will not include any return costs.

15. Exercise of the Right of Withdrawal

To exercise his right of withdrawal, the Customer must explicitly inform the Seller of his withdrawal and return the order in its entirety, in its original conditions and in the original undamaged packaging, with all accessories delivered.

16. Force Majeure

The Seller cannot be held responsible for the non-fulfillment or delay in the fulfillment of its contractual obligations in the context of the sale of products purchased on https://devoro.shop/ in the event of an event beyond its control, a case of force majeure or an act of third parties beyond the Seller's control.

It is understood that the following may constitute cases of force majeure: legislative and regulatory changes, fires, storms, floods, strikes internal or external to the seller, diseases, power surges and electrical shocks, failures of cooling and IT equipment, blockages and slowdowns of electronic communication networks, viruses and hacking and, more generally, any unforeseeable event beyond the Seller's control.

17. Amicable Settlement of Disputes

Every consumer has the right to have recourse to a consumer mediator free of charge for the amicable resolution of a dispute between him and a professional.

At European level, the European Commission provides an online dispute resolution platform: https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.chooseLanguage

This covers disputes relating to the execution of a contract of sale or service between a consumer and a professional.

18. Law and jurisdiction

Sales contracts for products purchased on https://shopdevro.com/ are regulated by Italian law.

Any dispute concerning sales contracts for products purchased on the aforementioned Website shall be subject to the jurisdiction of the competent court, without prejudice to the preceding article 18.

19. Information about the trader

Company name: Limited Liability Company (Ltd.)

Registered office: 10316361210 Naples

VAT number: IT10316361210

Contact:

info@devoro.it, 3774174357

info@devoro.it